Refund & Returns Policy
Effective Date: 27-12-2025
At Printohead, customer satisfaction is important to us. This policy explains how returns, refunds, and exchanges are handled for products purchased through https://printohead.online/.
By placing an order on our website, you agree to the terms outlined below.
1. Return Eligibility
A product may qualify for a return if all of the following conditions are met:
- The request is submitted within 7 days of receiving the product
- The item is unused, undamaged, and in resaleable condition
- Original packaging, accessories, manuals, and proof of purchase are included
- The product was not marked as non-returnable at the time of sale
Items that generally cannot be returned include:
- Software, digital products, or license keys
- Clearance or “final sale” items
- Products damaged due to misuse, improper installation, or negligence
2. How to Request a Return
Before sending any item back, you must contact our support team for approval.
Support Contact:
📧 Email: support@printohead.com
📞 Phone: +1 (987) 987-7895
When requesting a return, please provide:
- Order number
- Product details
- Reason for the return
- Images or videos (required for damaged or defective items)
Returns sent without authorization may be refused.
3. Return Shipping Responsibility
- Customers are responsible for return shipping charges unless the return is due to our error
- We recommend using a shipping method that provides tracking
- Printohead is not liable for packages lost or damaged during return transit
4. Product Review & Decision
After receiving the returned item:
- The product will be inspected by our team
- You will be notified of approval or rejection
- Decisions are based on product condition and compliance with this policy
5. Refund Processing
- Approved refunds are issued to the original payment method
- Processing typically takes 7–10 business days after approval
- Shipping fees are non-refundable unless legally required
6. Replacement or Exchange
If a product is received defective or incorrect, we may offer a replacement or exchange, subject to stock availability. In some cases, a refund may be issued instead.
7. Manufacturer Warranty Disclaimer
Printohead operates as an independent reseller. Any manufacturer warranties apply according to the brand’s terms. Once the return window has passed, warranty claims should be directed to the product manufacturer.
8. Reporting Damaged or Missing Items
If your order arrives damaged or incomplete:
- Notify us within 48 hours of delivery
- Provide clear photos or videos of the packaging and product
Delayed reporting may limit resolution options.
9. Order Cancellation
Orders can be canceled only if they have not yet been shipped. Once dispatched, the order must follow the return process outlined above.
10. Policy Updates
Printohead reserves the right to modify this policy at any time. Updates will be posted on this page with a revised effective date. Continued use of the website indicates acceptance of the updated policy.
11. Contact Information
For questions or assistance regarding returns or refunds, contact us:
Printohead
🌐 Website: https://printohead.online/
📧 Email: support@printohead.com
📞 Phone: +1 (987) 987-7895
